We Take Compliance Seriously

Do You Have a Compliance Concern?

Compass Recovery Group takes customer satisfaction seriously. If you have a question, comment or compliance concern, please feel free to contact us via email, customercare@compassrecoverygroup.com or call us at 888-765-3854 x525 for the Compliance Department.

Compass Recovery Group, LLC believes in doing things the right way. Great emphasis has been placed on our ability to deliver on that promise to our clients, our customers, and our team.

In order to ensure our collection staff and management team is always at their best, we have a dedicated Compliance Team in addition to legal counsel. The compliance team also hosts regular training sessions, monitors performance against industry regulations and regularly tests and scores collector performance.

• Strict Adherence to State, Federal and Client Regulations Regarding Collections.
• Automated Account Activity to Ensure Proper Due Diligence.
• Compliance and Auditing Department to Ensure Client Account Integrity.
• Licensed, Bonded & Insured Account Coverage.

 

Training

Compass Recovery is strongly committed to effective training and professional development of all employees. The Training Department of our company is dedicated to providing employees with a comprehensive understanding of the collection process and knowledge of compliance requirements. The training program is also customized to address our clients’ needs. Newly hired collection associates undergo a structured training course lasting 40 hours and then work for an additional 90 days under a mentoring program, where they are paired with a senior collection partner whose responsibility is to further refine the new associate’s collection skills.

The training environment is considered one of the most important aspects of our Employee Development Program. Our training program is broken down into three areas:

• Corporate Orientation and Fair Debt Collection Practices Act (FDCPA) – Includes stringent state laws as well as Fair Credit Reporting Act (FCRA) training.
• General Collection Techniques – Introduction to Collections, Initial Collection Call, Securing a Good Consumer Profile, Securing Good Promises, Money Sources, and Methods of Payment.
• Skiptracing Techniques – Undergo thorough training on how to utilize all skip trace tools available to the collectors as well as prioritizing sources so that they are most effective.

In order to assure that the collection associates are prepared to be placed in the specific business unit, a written skill assessment is administered at the end of this training.